Infrastructure Processors
| Name |
Contact Details |
Processing activities |
Country of processing |
Website |
| Aiven Australia Pty Ltd |
Level 3, 73 York St.,
Sydney NSW 2000, Australia
https://aiven.io/contact
|
Database hosting |
United States, Australia |
https://aiven.io/security-compliance |
| Google Australia Pty Ltd. |
Level 5, 48 Pirrama Road,
Pyrmont, NSW 2009, Australia
https://support.google.com/cloud/contact/dpo?hl=en-GB
|
Primary cloud provider, analytics and tracking |
United States, Australia |
https://cloud.google.com/security |
| Sinch Email (Mailgun) |
Mailgun Technologies
112 E. Pecan Street #1135,
San Antonio, Texas, 78205 USA
privacy@mailgun.com |
Email processing |
United States |
https://www.mailgun.com/gdpr/ |
| Functional Software, Inc. d/b/a Sentry |
45 Fremont Street, 8th Floor, San Francisco, CA 94105
Virginia Badenhope, General Counsel, legal@sentry.io |
Error monitoring |
United States |
https://sentry.io/security/ |
| Twilio Inc. |
Twilio Privacy Team - privacy@twilio.com |
SMS and 2FA services |
United States |
https://www.twilio.com/en-us/security |
| Friendly Captcha GmbH |
Am Anger 3-5,
82237 Wörthsee, Germany |
Bot Protection |
Germany |
https://friendlycaptcha.com/privacy/ |
Customer Support
Processing activities: CRM, ticketing and chatbot systems for assistance. These sub-processors only process personal data if provided in a support conversation or submitted through forms
| Name | Contact Details | Processing activities | Country of processing | Website |
|---|
| Help Scout, PBC | 177 Huntington Ave, Ste 1703, PMB 78505, Boston, MA 02115-3153
Shawna Fisher CFO, dpo@helpscout.com
| Support tickets and notices | United States | https://www.helpscout.com/ |
| HubSpot, Inc. | Nicholas Knoop, Data Protection Officer, HubSpot, Inc., Two Canal Park, Cambridge, MA 02141 USA
| Support tickets and customer CRM | United States | https://www.hubspot.com/ |
| Retool Inc. | 292 Ivy St
Suite F
San Francisco, CA 94102
privacy@retool.com
| Admin applications | United States | https://docs.retool.com/page/security |
| Bubble Group Inc. | 22 W 21st Street, 2nd Floor, New York, NY 10010
| Customer Content Generation | United States | https://bubble.io/security |
Payment Processing
Processing activities: Processing financial information, payments, and customer information related to payments
| Name | Contact Details | Processing activities | Country of processing | Website |
|---|
| Stripe Payments Europe, Ltd. | Corporation Trust Center, 1209 Orange Street, Wilmington, New Castle, DE 19801, USA
Stripe Privacy Team, privacy@stripe.com
| Payment processing | United States | https://www.stripe.com/ |
| PayPal Inc. | 2211 North First Street, San Jose, CA 95131.
https://www.paypal.com/us/smarthelp/contact-us
| Payment processing | United States | https://www.paypal.com/ |
Data & Reporting
Processing activities: Managing and updating Raisely's data infrastructure for platform visibility and analysis.
| Name | Contact Details | Processing activities | Country of processing | Website |
|---|
| TALEND, INC (Stitch Data) | Derek Dunaway, Senior Director, Privacy Counsel,
privacy@talend.com.
| ETL | United States | https://www.stitchdata.com/docs/security/overview |
AI Sub-processors
Processing activities: Powering the AI features across Velora products (Raisely, Keela, Aplos, and Velora Events) — generating AI responses and insights, routing model requests securely, running the compute and databases behind AI features, and monitoring reliability.
These sub-processors process personal data only to the extent it is included in content sent to an AI feature. They do not process any personal data that is not sent to an AI feature — if you do not use a given AI feature, no personal data is sent to, or processed by, these sub-processors in connection with it.
| Name |
Contact Details |
Processing activities |
Country of processing |
Website |
| Anthropic, PBC |
privacy@anthropic.com (DPO: dpo@anthropic.com) · Anthropic PBC, 548 Market St, PMB 90375, San Francisco, CA 94104, USA · EU entity: Anthropic Ireland, Limited, 6th Floor, South Bank House, Barrow Street, Dublin 4, D04 TR29, Ireland |
AI model provider — generates AI responses (accessed via our model gateway) |
United States |
https://www.anthropic.com/ |
| OpenAI, L.L.C. |
privacy@openai.com (DPO: dpo@openai.com; DSARs: dsar@openai.com) · OpenAI, L.L.C., Attn: Data Protection, 3180 18th Street, San Francisco, CA 94110, USA |
AI model provider — generates AI responses (accessed via our model gateway) |
United States |
https://openai.com/ |
| Google LLC (Gemini / Vertex AI) |
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA · privacy: policies.google.com/privacy |
AI model provider — powers select AI features. |
United States |
https://cloud.google.com/security |
| Vercel Inc. (AI Gateway) |
privacy@vercel.com · Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA (Delaware corp) · EU rep: EDPO, Avenue Huart Hamoir 71, 1030 Brussels, Belgium |
Model routing / gateway — securely directs requests to our AI model providers; does not store prompt content |
United States |
https://vercel.com/security |
| Google Cloud Platform |
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA · privacy: policies.google.com/privacy — Note: already listed under Infrastructure ("Google Australia Pty Ltd"); |
Hosting and infrastructure — compute and databases that run our AI features |
United States |
https://cloud.google.com/security |
| Langfuse (Finto Technologies GmbH) |
privacy@langfuse.com (also legal@langfuse.com) · Langfuse GmbH, Oranienburgerstraße 91, 10178 Berlin, Germany (HRB 248821B, Berlin-Charlottenburg) — Note: legal entity now trades as "Langfuse GmbH" (formerly Finto Technologies GmbH) and joined ClickHouse in Jan 2026 |
Observability — monitors AI reliability and helps us debug and improve features |
United States |
https://langfuse.com/ |
| ClickHouse, Inc. |
privacy@clickhouse.com · ClickHouse, Inc., c/o Goodwin Procter LLP, 601 Marshall St, Redwood City, CA 94063, USA, Attn: Privacy Practice Group |
Analytics data store — serves the curated analytics and benchmark data that powers AI features such as the Raisely AI assistant |
United States |
https://clickhouse.com/ |
| Pendo.io, Inc. |
gdpr@pendo.io · Pendo.io, Inc., 301 Hillsborough St, Suite 1900, Raleigh, NC 27603, USA |
Product usage analytics — captures product usage/telemetry (using PII-safe identifiers) that powers AI-driven product insights |
United States |
https://www.pendo.io/ |
